Terms of Service

These Terms govern the use of the Aillo AI receptionist service (the "Service") provided by Kodless.ai (a sole proprietorship of Özge Savasci, Québec enterprise number 2282178096), Montréal, Québec, Canada ("Aillo", "we", "us"). By creating an account or using the Service, you (the business, or the agency acting for its clients) agree to these Terms, our Privacy Policy and, where we process personal information for you, our Data Processing Addendum. If you do not agree, do not use the Service. A French version of these Terms is available; you may choose the language of the contract.

1. The Service

Aillo provides an automated telephone assistant that answers calls, books appointments, takes messages and forwards calls for your business, with a dashboard to manage it and tools for agencies that manage client businesses. The Service relies on artificial intelligence and on third-party providers (telephony, AI models, payments, hosting, email). The Service is intended for businesses; it is not offered to consumers for personal use.

2. Your account

You must give accurate information, keep your credentials secure, and are responsible for all activity under your account. You must be authorized to act for the business you register and be of legal age to enter into a contract. Agencies must be authorized by each client they add and remain responsible for their clients' use of the Service.

3. Acceptable use

• Use the Service only for lawful business purposes and in compliance with applicable telecommunications, consumer-protection, anti-spam and privacy laws.
• Do not use the Service for unsolicited automated calls, telemarketing, harassment, fraud, impersonation, or any illegal activity.
• Do not use the Service to handle emergency calls or as a crisis line, or configure it to give medical, legal or financial advice.
• Do not attempt to disrupt, reverse-engineer, overload or gain unauthorized access to the Service.

4. AI assistant, callers and emergencies

• The assistant tells each caller that it is an AI assistant and that the call is transcribed. You must not change the greeting or knowledge to hide this or to make the assistant claim to be human.
• You are responsible, as the business callers are contacting, for having a lawful basis to handle their information and for answering their privacy requests. We help you as described in the Data Processing Addendum.
• The assistant is automated and may mishear, misunderstand or make mistakes. Appointments and messages are provided for your review, and you must confirm important details with your customers.
• The Service is not an emergency service. If a caller describes an emergency, the assistant tells them to call the local emergency number (911, 112 or 999). It cannot contact emergency services and must never be relied on to do so.

5. Phone numbers

Phone numbers are provided through our telephony provider and assigned to your account for use with the Service; you do not own them. Local numbers in France, the United Kingdom, Germany and Türkiye require identity and address documents approved by the provider before they can be activated; you confirm that the documents you submit are genuine and that you are authorized to submit them. If your subscription ends, is cancelled or is suspended for non-payment, the number may be released and reassigned, and calls to it will no longer reach your assistant. Porting a number, where available, is subject to carrier rules.

6. Fees, credit and billing

• Plans, usage, number rental and agency prices are billed as shown in the Service when you buy them. Unless stated otherwise below, prices are in US dollars and exclude applicable taxes, which are added where required.
• Multi-location company accounts are billed in Canadian dollars, taxes extra. The price of a package is fixed for its current 30-day period. Because our providers bill us in US dollars, we may adjust company prices if the Bank of Canada USD/CAD exchange rate exceeds 1.50, with at least 30 days' written notice; the new price applies from the next period, and you may change or cancel your package before then at no charge.
• Calls use your plan allowance or prepaid credit. When they run out, the Service may stop answering calls until you renew or add credit.
• If you turn on automatic top-up, you authorize us to charge your saved payment method when your balance falls below your chosen threshold.
• You can cancel at any time; cancellation stops future charges and may release your number. Except where the law requires otherwise, fees and used credit are non-refundable.

7. Your content

You are responsible for the business information, greeting and knowledge you provide, and for having the right to use it. You keep all rights to your content and your callers' data. You grant us the limited right to process it only to provide, secure and support the Service for you.

8. Privacy and data protection

We handle personal information as described in the Privacy Policy. For caller information and other personal information we process on your behalf, the Data Processing Addendum forms part of these Terms and applies automatically.

9. Availability

We work to keep the Service reliable, but it is provided "as is" and "as available". To the extent permitted by law, we do not guarantee uninterrupted or error-free operation, or that every call will be answered. You can set a forwarding number that receives calls if the assistant is unavailable.

10. Limitation of liability

To the extent permitted by law, Aillo is not liable for indirect, incidental or consequential damages, or for lost profits, missed calls or lost business, and our total liability for any claim is limited to the amounts you paid us for the Service in the three (3) months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intentional or gross fault, or for bodily or moral injury caused to others.

11. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you breach these Terms, do not pay, or use the Service unlawfully, after notice where reasonable. On termination, your number may be released and your data will be deleted or returned as described in the Privacy Policy and the Data Processing Addendum.

12. Changes

We may update these Terms or the Service. We will tell you about material changes by email or in the Service at least 30 days before they take effect; if you do not agree, you may cancel before then.

13. Language

These Terms are offered in French first and also in English, as the Charter of the French language requires; the French version is at /terms/fr and is linked wherever you accept them. By accepting these Terms in English after the French version was made available to you, you express your wish to be bound by the English version. Ces conditions vous sont d'abord proposées en français; en les acceptant en anglais après avoir eu accès à la version française, vous exprimez votre volonté d'être lié par la version anglaise.

14. Governing law

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. Disputes are subject to the courts of the Province of Québec, Canada, unless the law of your country gives you the right to bring proceedings where you are established.

15. Contact

Kodless.ai, Montréal, Québec, Canada — [email protected] (support) · [email protected] (privacy).